I was a patient of Vista Community Clinic (VCC) for a few years with not many complaints.  After reading many reviews, I chose this place because the reviews showed a rating of 4.5 out of 5.

Over time, it is obvious that Vista Community Clinic has had some extreme problems with Patient Neglect and their rating has plummeted to a 1.7.

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In my opinion, if you crave being angry, ignored, lied to, neglected and cannot go a day without something to complain about, then Vista Community Clinic is the place for you.

My pharmacy informed me that I cannot get my prescription refills for Blood Pressure, Zoloft and a QVAR inhaler without a doctor's appointment.
I NEED these refills, it cannot wait and I'm feeling the results of not having them.
There were a few other ongoing health problems I needed to discuss with my doctor that have been ignored.  

HALLELUJAH!  Although it took a few days and many hours on hold, I was able to make a TELENET appointment.
The day of my first TELENET appointment, VCC called me to check in and said I need to wait up to an hour for the doctor to call me.  I received the call, but it was an office worker who said the computers were down, my appointment needed to be rescheduled and it was.
The day of the rescheduled appointment, the same thing happened.  This time the excuse was the doctor was unavailable, we need to reschedule.  I asked for another reschedule and was told that it cannot be done unless I call the appointment desk.  I said the first appointment was rescheduled over the phone after they cancelled it, why couldn't another reschedule be done.  Of course she had no reasonable or even lame excuse.  I asked to speak to an office manager and guess what?  Instead of putting me on hold, the little twit hung up on me...BITCH!

I spent the weekend stewing over their lack of professionalism and called to make an appointment first thing the following Monday.  They said they could not make the appointment at that time, no b.s. excuse this time but promised that someone would contact me to reschedule.  After explaining to her several times why I needed an appointment, I was furious when the little dumb-ass still refused to make an appointment but insisted that she was going to sit on her lazy butt and debate the issue as to why I wanted to make an appointment.  After a few minutes of listening to her demands that I give her a valid reason for wanting an appointment, I hung up on her.

Nobody has ever called.
I'm very curious to know if they have charged my insurance for the appointments they cancelled on me.

VCC is opening up new clinics all over the place, this costs money.  How can they afford to do this if they themselves are cancelling appointments one after another?  I wonder why Insurance Fraud keeps running through my mind.

Interestingly enough, after reading several other reviews, I am not the only one who VCC has made and cancelled appointments.

I called VCC on Sept. 15 to see if I could get this straightened out along with several other problems that VCC has ignored.  I spent 1 1/2 hours on hold, I got to call position #1 and then the phone call was mysteriously disconnected.
I called back and another 1 1/2 hours passed before my call was answered.  I admit I cut loose on the girl who answered my call, I am not sorry for this, I've been patient with them long enough and I needed to be heard.
She promised she would contact my doctor to phone me and said she herself would also phone me to make sure everything was being taken care of.
A few hours later, I received a call from my doctor's office assistant and by the end of the call, I still had no appointment, but she promised to have the doctor call me.  The doctor did not call me, nor did anyone else.  I'm no further ahead than I was in the days and weeks before after spending what seemed like an eternity on hold.

In the past, I have sat on the phone for  2-3 hours waiting for someone to answer.  I've tried leaving a callback number and nobody has ever called back - EVER.
I was finally able to make an appointment.  They made the appointment at the Valle Terrace location, not my usual Horne Street location.
I asked if my patient files were being transferred to Valle Terrace and was simply told "I dunno".
When I arrived for my appointment, I asked again and was given the same response of "Duh, I dunno".

I tried to get a referral for a mammogram diagnosis regarding a large solid lump and dimple.  The referral was done, but VCC sent the wrong referral, what they sent was a standard Mammogram referral, not the diagnostic Mammogram.  After a couple of weeks, I finally got them to send the proper referral, problem was they sent it to the wrong imaging specialist.  By the time I got answers, the referral had expired and VCC said I would have to start the referral process over again.  Since then, the lump has doubled in size since I first tried to get it taken care of...that was in MARCH!  This is totally unacceptable.

On July 5, I received a patient portal message to make an appointment to discuss blood work that was done.  When I called to make the appointment, for some unknown reason, VCC would not make the appointment without a valid reason to request the appointment.  I said this was for the Diagnostic Mammogram, prescription refills and to discuss my blood work results.  The employee actually asked me "Why can't you just read the results yourself".  What kind of good for nothing response is that?  I DID NOT GO TO MEDICAL SCHOOL, I cannot be expected to decipher my own blood test results.

I expect this sort of treatment when dealing with AT&T's outsourced, non English speaking customer service reps, not from my local medical provider (If you've ever dealt with AT&T, you know exactly what I mean).  It seems as though VCC has decided that I am not welcome as a patient.  If VCC would just let me know instead of jerking me around, maybe I could get my situation taken care of before it becomes terminal with no hope for recovery.

The morning of Sept. 16, I called Molina Insurance to rant about VCC and to switch providers.  I was surprised as to how quickly I was switched over.
I contacted my new provider to make my first appointment.  Imagine my surprise when an actual person answered the phone.
It has been a week and I have already been to my new doctor, Shannon Baker with the Clancy Medical Group.  I received my prescription refills, booked a follow up visit and have made appointments with the specialists they have referred me to.
And I still have not heard a peep from my VCC doctor who was supposed to return my call.

Okay, this is the end of my rant.  Let's move on to what has been happening now that I have a competent medical provider.

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Let's see where this Crazy Train takes us!